Can I still register if I have to wait for my company's accounting department to process a payment request?

Yes. We do require payment for all registrations prior to the program; however you may bring payment or proof of cheque requisition with you to the program if payment has not yet been processed. Please contact our office if you need to make special arrangements.

When is the latest I can register?

As we must confirm our numbers to the program venue ten business days prior to the program, please register as early as possible. However, we will never turn away registrations – we will even accept on-site registrations.

I have to cancel my registration last minute, can I get a refund or credit?

Full refunds will be given for cancellations if notice is received in writing five full business days prior to the program. Unfortunately after that time we are unable to refund registration fees. However, substitutions will be permitted. If you have special circumstances, please contact our office.

Do you offer group discounts?

Yes. For example, if you register 5 delegates from your firm or organization, you will pay only the registration fees for the cost of 4 delegates. Please contact our office for further information on group discounts. Please note that discounts may not be combined.

Do you offer any multiple course discounts?

Yes. When we offer two programs back to back with the same target audience, look for our multiple course discount offer for 10% off both programs. You must register for both at the same time and the offer is non-transferrable. This is an advertised offer only and may not be combined with any other offers.

Do you offer any student discounts?

Yes. If you are a full-time student attending any post-secondary institute in Canada, you will receive a 50% off discount on any of our programs. This discount cannot be combined with any other discounts.

Do you offer discounts to charities and NPOs?

Yes, if you are a director, officer or employee of a charity or NPO, you are eligible for a 50% off discount on any of our programs. This discount cannot be combined with any other discount.

When can I use a discount?

If you are eligible for a discount, you must use it at the time of registration. Discounts cannot be combined and cannot be applied retroactively.

Does my registration fee include accommodation?

Delegates are responsible for booking their own accommodation. Please contact the hotel directly to make your arrangements.

Can you provide me with directions to the program venue?

Please contact the venue directly.

Can you tell me if a colleague is registered for your program? Can you provide me with the contact information for a faculty member that spoke at one of your programs?

In accordance with our privacy laws, we do not share any information regarding our delegates or faculty other than to prepare a registration list for networking opportunities for program attendees on the day of the event.

Can I purchase the Material Set for a program that takes place next month? How much are they?

As the price of the materials are determined by their content, they will not be priced or available for sale until after the program takes place. They usually cost between $150-$250. If you would like to purchase a Material Set, you may contact our office to put your name on a request list and we will contact you when they become available.